Service operations brain
Dispatch, parts, field execution, and repair intelligence in one command layer.
OpsHub coordinates RouteDesk, PartsDesk, FieldDesk, and Complaint Intelligence so service teams can move from incoming work to evidence-backed execution without losing context between systems.
Where the work lives
OpsHub is the coordination layer. Daily operators should start in the app that matches the decision they are making, then drill into supporting evidence only when needed.
1
RouteDesk: decide and dispatch
Use Board for today’s pressure, Triage for complaint evidence, and Service Request only when deeper context is needed.
2
PartsDesk: clear blockers
Use the fulfillment brief first, then open cases or requests for handoff, evidence, and status updates.
3
FieldDesk: execute the next stop
Use Today for the active stop, job detail for customer contact and workflow, and supporting context only after the next action is clear.
Live operations visibility
See work pressure, attention items, parts blockers, and technician-ready context in one ecosystem.
Cleaner handoffs
Move from dispatch to parts to the field without retyping job context or guessing ownership.
Evidence-backed recommendations
Ground parts conversations in completed SR history, diagnostic questions, and supported recommendations.